So had a recent sale (different site, not DPW) to Canada from US. The automated calculator gave me the shipping correctly but I had forgotten about duties/VAT and I paid an additional $10. After this happened, I did some reading on the subject which said that I should offer to split these fees or add to my listing that they are up to the buyer to pay. Which in my mind, is right. They pay shipping/fees.
I had another sale, I did not pay the duties/VAT/Customs or whatever they call the fees…since I had put in the listing that it is up to the buyer to pay…and UPS tracking reports:
“THE DRIVER WAS UNABLE TO COLLECT FUNDS ON THE FIRST DELIVERY ATTEMPT. A SECOND ATTEMPT WILL BE MADE.” then " THE RECEIVER REQUESTED THIS PACKAGE TO BE HELD FOR PICKUP AT THE UPS FACILITY. / THE RECEIVER AGREED TO PICK UP THE PACKAGE THIS EVENING.Sep-21-16". And now no updates. Not sure if they will send back to me or keep in the ‘forever lost pile’…unsure if buyer will request refund…or eventually go pick it up. They have not contacted me, I was going to give it couple more days and contact them.
Anyone have similar experience? I only recently started to sell outside of U.S. recently…always hated to for reasons like these.